Refund & Return Policy

Last updated: June 23, 2026

Our 30-Day Satisfaction Promise

We want you to be happy with your BrüChew experience. If something isn’t right, please email us at support@bruchew.com within 30 days of delivery and include your order number.

If we made a mistake (your order arrived damaged, defective, or incorrect) we’ll take care of you right away at no additional cost.

If BrüChew simply wasn’t the right fit for you, let us know. We’ll listen, review your request, and do our best to find a solution that feels fair, which may include a replacement, store credit, or a refund of the amount paid for the product.

Please contact us before sending anything back so our team can help with the next steps.

If We Made a Mistake

If your order arrives damaged, defective, or incorrect, please email us within seven days of delivery with your order number and a photo of what you received.

We’ll make it right as quickly as possible by sending a replacement or providing another appropriate resolution. You will never be charged return shipping when the issue was our mistake.

If we need the original product returned, we’ll provide a prepaid return label at no cost to you.

Returns

In some situations, we may ask you to return the remaining product before we can issue a refund.

You may purchase your own return shipping label, or we can provide a prepaid label to make things easier. If you choose to use a label provided by us, the cost of the label will be deducted from your refund amount.

We’ll send you the return instructions before anything needs to be shipped.

Refunds

Approved refunds are based on the amount paid for the eligible product after any discounts.

Original shipping charges are not refundable. If we provide a prepaid return label for a return that was not caused by an error on our part, the cost of that label will be deducted from the refund.

We do not charge any additional restocking fees.

Refunds are issued to the original payment method. Please allow 5–7 business days for us to process an approved refund. Your bank or card provider may need a little additional time for the funds to appear in your account.

Eligibility

Our 30-Day Satisfaction Promise applies when:

You contact us within 30 days of delivery.
It is your first purchase of the product.
The request is limited to one per product and household.
You provide any photos, packaging details, lot information, or other information reasonably needed to review the request.
You return any remaining product if requested by our team.

Every situation is a little different, and we’ll always try to approach it thoughtfully and fairly. We may decline requests involving suspected fraud, misuse, excessive refund activity, or abuse of this policy.

Subscription Orders

Your first subscription order is eligible for consideration under our 30-Day Satisfaction Promise.

Once a subscription renewal order has been processed, it generally cannot be canceled or refunded unless the order arrives damaged, defective, or incorrect.

Canceling your subscription will stop future renewals, but it will not cancel an order that has already been processed. To avoid a future charge, please cancel your subscription before your next scheduled renewal date.

Please see our Subscription Terms for additional information.

Items Not Eligible for Return or Refund

The following are not eligible:

Requests submitted more than 30 days after delivery
Repeat purchases of the same product
Subscription renewal orders that have already been processed
Gift cards
Original shipping charges
Products purchased through Amazon or another third-party retailer
Products returned without first contacting our support team
Requests involving suspected fraud, abuse, or misuse of this policy

Products purchased through a third-party retailer are subject to that retailer’s return and refund policy.

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